Shipping & Ordering Policy
Shipping charges include freight, packaging, and insurance. We usually prepare your order and ship it within a week or less of receipt, but cannot guarantee a specific turn-around time.
We can currently only ship to the following states:
AK, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, KS, LA, MD, ME, MI, MN, MO, MT, NC, ND, NH, NJ, NM, NV, NY, OH, OR, SC, TN, TX, VA, WA, WI, WV, WY
(If you live in a state we cannot ship to, you may wish to obtain an account at a CA wine storage facility, where we can ship wine to you any time you wish. Contact us for details.)
Please note that, due to our uncompromising standards of quality and excellence in our wines, we only ship via FedEx 3-Day Air and UPS 3-Day Air (excluding orders to CA which are shipped via UPS Ground). We only ship on Mondays and Tuesdays. This is to ensure that wine is delivered to you before a weekend. Please contact us if you have a special request.
Due to extreme temperatures, we do not ship wines to certain states between May and October and between January and February, unless specially requested. Please contact the winery directly to make arrangements.
In accordance with FedEx/UPS and state regulations, we can only deliver wine when an adult signature is obtained. We strongly recommend using a business address for your shipment. Wine cannot be left at the delivery address without a signature under any circumstances. Also, we cannot ship to a P.O. Box.
Order questions and returns are handled on a case-by-case basis. If you have a question or a problem with your order, please contact us immediately either by phone at (707) 942-0167 or via email at email@example.com.
For visitors who sign up to become a registered member of our Site, please read the following:
We require your complete registration information as stated on the Site, including a valid email address, in order fulfill any customer requests. Registration for our Allocation or Mailing lists is confirmed via email and at any time you can request to be unsubscribed.
Your personal information is the property of Larkmead Vineyards and will only be used to contact you about products or services we offer.
Personal Information and Data Collection and Use
When you join our Allocation or Mailing lists, place an order, request a tasting, or contact us for other similar business purposes, we may collect personally identifiable information about you, including your name, address, email address, phone number, date of birth, and credit card information. We use this personally identifiable information to process your requests and to communicate with you about your orders and visits. Your information will remain the property of Larkmead Vineyards and will not be shared at ANY TIME without additional opt-in permission as contacted by Larkmead staff.
Additionally, we may also use your name and contact information to notify you of changes to our Site, new releases, special offers, and events we think you will find valuable or of interest. You can request to be unsubscribed at any time. If you do not wish to receive this information via email, please send an email to firstname.lastname@example.org from the email address you would like removed and include the world "Unsubscribe" in the subject line.
Cookies and Website Traffic:
We collect anonymous information from visits to our site to help us understand usage and visitation patterns of our Site, and to provide better customer service. Information collected in this manner is provided automatically and anonymously by your system and the systems that you use to connect to our Site. We track what time customers enter our site, how long they stay on the site, and what sections they visit on the site. This information is kept in aggregate, anonymous format.
Cookies left on your system by our site are sometimes used for the purpose of allowing users the convenience of not having to re-enter usernames and passwords on our Site, however, no username or pass-word information is kept on your local machine. Only a unique identifier is kept on your system that will allow you to access the records stored on our secure, password-protected server(s). For visitors to our Site who do not register, login or otherwise identify themselves, our Site server does not have access to personally identifiable information about you. It does not know your email unless you volunteer it.
We employ every reasonable security measure possible to protect your personal information entered on our Site. While we strive to create a secure and reliable Site for our users, the confidentiality of any communication or material transmitted over the Internet cannot be 100% guaranteed. Users should keep in mind that any information submitted through an Internet transaction is potentially accessible to the public, and consequently, can be collected and used by others without their consent. Larkmead Vineyards is not responsible or liable for illegal interception of personal data via any Internet transaction. When we collect and transmit sensitive data such as your credit card number and billing address, we encrypt it using secure socket layer technology (SSL). No transmission of information is guaranteed to be completely secure. Unauthorized entry or use, hardware or software failure, and other factors may compromise data security. You acknowledge and agree to assume this risk when communicating with us via the Site.
Reviewing and Changing Your Information:
You may view, update or change information related to your account at any time. Visit the Login page on the Site and enter your account using your email address and password. Additionally, you may contact the winery directly by emailing email@example.com or calling (707) 942-0167 so that we can help you update your account.
Not Directed to Individuals Under the Legal Drinking Age
Our Site is not intended for people under the legal drinking age of 21. We do not seek or knowingly collect any personal information from or about individuals under the age of 21. If we become aware that we have unknowingly collected personal information from an individual under the legal drinking age, we will make commercially reasonable efforts to delete such information from our database.
Updates to this Policy: